Job Archives
- Liaise between GM, customers and employees.
- Address employee & customer complaints according to company policies and procedures;
- Addressing and resolving issues within the workplace.
- Manage daily operations, including overseeing shipments, tracking deliveries, and resolving any issues that may arise.
- Ensure customer satisfaction by providing timely and accurate information and addressing any concerns or complaints.
- Build and maintain strong relationships with clients and stakeholders.
- Oversee, Supervise, motivate and train staff to ensure that they meet performance expectations and deliver exceptional customer service.
- Conduct employee performance reviews.
- Participate in recruitment and dismissal processes.
- Formulate strategies to enhance workplace efficiency and achieve organizational goals
- Manage email and phone correspondence in a timely manner.
- Collaborate with other departments, including sales and operations, to ensure a seamless customer experience.
- Analyze data to identify trends, improve processes, (or build new SOP) and increase efficiency.
- Collaborate with the sales team to identify and pursue new business opportunities.
- Prepare daily reports and present it to senior management on a regular basis. Schedule and coordinate meetings.
- Monitor spending patterns and budget.
- Assume the responsibility of the GM during their absence, including making executive decisions, conducting meetings, and ensuring accountability.
- Ad-hoc task assigned by management.
We are looking for a highly motivated Business Development (Sales) Executive to drive the company’s profitability and increase market share by sourcing new clients. The Business Development (Sales) Executive must be an individual who is passionate in securing new business deals including
Job Description:
- Generate business revenue according to targets set by the company.
- Attend to all inquiries from customers promptly and timely with precise information and competitive pricing consistently and persistently.
- Identifying and pursuing new business opportunities through prospecting, networking and lead generation activities.
- Building and maintain strong relationships with clients and key stakeholders.
- Developing and implementing effective sales strategies and tactics to achieve gross profit and growth targets.
- Collaborating with internal teams to develop and deliver customized solutions to meet client needs.
- Monitoring industry trends and competitor activities to identify opportunities and potential threats.
- Prepare and present sales proposals to clients.
- Complete and update daily reporting in a timely and accurate manner.
- Perform any other ad-hoc task assigned by the management from time to time.
- Excellent presentation and communication skills.
- Enjoy meeting people and have a passion in closing sales.
- Self-motivated, resourceful, resilient, independent and a team player.
- Candidate with at least 1 year of Sales and Business Development experience in the logistics field.
Job Description:
- Generate business revenue according to the targets set by the company.
- Attend to all inquiries from customers promptly and timely with precise information and competitive pricing consistently and persistently.
- Identify and pursue new business opportunities through prospecting, networking and lead generation activities.
- Develop strong relationships with agents/customers and build trust to continue business opportunities.
- Able to present company profile professionally to potential clients through direct communication in face-to-face meetings, telephone calls or emails.
- Plan, organize and coordinate the movement of shipments based on agent/customer requirements
- Source and negotiate rates with overseas agents, liners, transporters, warehouse operators, customs brokers and etc.
- Carry out commercial activities such as Sales Force update, prepare quotation, close business deal, and sales calls with agent/customers.
- Complete and update daily reporting in a timely and accurate manner
- Any other adhoc task as and when assigned by Management.
- Good verbal and written communication skills, able to persuade and close deals effectively
- Strong sales & negotiation skills
- Initiative and able to work independently with minimal supervision
- Ability to achieve targets.
- Minimum 1 year experience in logistics industry
Job Description:
- To ensure meeting customer’s expectations by providing excellent service.
- Understand and anticipate customer needs to provide personalized and efficient service.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- To gather compile all the complaints received. (Document and categorize all complaints received from customers.)
- Analyze the root causes of complaints and work with relevant teams to implement corrective actions.)
- Create professionals’ image of company on the service provision. (Demonstrate the company's commitment to quality service through consistent and reliable interactions.)
- Act as a support and work closely with Sales person.
- Attend to customer inquiries & solve problems within the same day.
- Professional in communicating and building good relationships with external parties including customers, agents, shipping liners and vendors.
- Plan, organize and coordinate the movement of shipments based on the agent/customer’s requirements
- Provide timely, reliable and complete updates on the status to agent/customers. (Ensure that shipments are processed efficiently, and relevant documentation is in order)
- Capable of handling daily operations & documentations for both export and import shipments
- Ad-hoc task assigned by management.
- Good communication skills
- Proactive and organized approach to multitasking.
- Strong leadership and interpersonal skills.
- Ability to stay calm when customers are upset and work under stress.
- Initiative and ability to work independently with minimal supervision
- Team player and result oriented
- Minimum 2 years experience in logistics industry