Posted 5 months ago
- Liaise between GM, customers and employees.
- Address employee & customer complaints according to company policies and procedures;
- Addressing and resolving issues within the workplace.
- Manage daily operations, including overseeing shipments, tracking deliveries, and resolving any issues that may arise.
- Ensure customer satisfaction by providing timely and accurate information and addressing any concerns or complaints.
- Build and maintain strong relationships with clients and stakeholders.
- Oversee, Supervise, motivate and train staff to ensure that they meet performance expectations and deliver exceptional customer service.
- Conduct employee performance reviews.
- Participate in recruitment and dismissal processes.
- Formulate strategies to enhance workplace efficiency and achieve organizational goals
- Manage email and phone correspondence in a timely manner.
- Collaborate with other departments, including sales and operations, to ensure a seamless customer experience.
- Analyze data to identify trends, improve processes, (or build new SOP) and increase efficiency.
- Collaborate with the sales team to identify and pursue new business opportunities.
- Prepare daily reports and present it to senior management on a regular basis. Schedule and coordinate meetings.
- Monitor spending patterns and budget.
- Assume the responsibility of the GM during their absence, including making executive decisions, conducting meetings, and ensuring accountability.
- Ad-hoc task assigned by management.