Posted 2 months ago
Job Description:
- To ensure meeting customer’s expectations by providing excellent service.
- Understand and anticipate customer needs to provide personalized and efficient service.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- To gather compile all the complaints received. (Document and categorize all complaints received from customers.)
- Analyze the root causes of complaints and work with relevant teams to implement corrective actions.)
- Create professionals’ image of company on the service provision. (Demonstrate the company’s commitment to quality service through consistent and reliable interactions.)
- Act as a support and work closely with Sales person.
- Attend to customer inquiries & solve problems within the same day.
- Professional in communicating and building good relationships with external parties including customers, agents, shipping liners and vendors.
- Plan, organize and coordinate the movement of shipments based on the agent/customer’s requirements
- Provide timely, reliable and complete updates on the status to agent/customers. (Ensure that shipments are processed efficiently, and relevant documentation is in order)
- Capable of handling daily operations & documentations for both export and import shipments
- Ad-hoc task assigned by management.
Qualification Requirement:
- Good communication skills
- Proactive and organized approach to multitasking.
- Strong leadership and interpersonal skills.
- Ability to stay calm when customers are upset and work under stress.
- Initiative and ability to work independently with minimal supervision
- Team player and result oriented
- Minimum 2 years experience in logistics industry